Privacy Policy

You trust us with your information, and we take that responsibility seriously. We believe in transparency and are committed to being clear about our privacy practices, including how we collect, use, and protect personal information.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, phone number, and other contact details when you inquire about our services, join a waitlist, complete a form, or communicate with us.

How We Use Your Information

Kaleidoscope uses the information collected to:

  • Provide and improve our services and products

  • Respond to inquiries and communicate with customers or interested parties

  • Schedule appointments and provide service-related updates

  • Process billing and payments, if applicable

  • Conduct internal research and aggregate reporting

  • Comply with legal obligations and enforce our agreements

We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent, except as required by law.

Data Retention

Kaleidoscope retains personal information only for as long as necessary to provide services or fulfill the purposes outlined in this policy. We may retain and use your information as required to comply with legal obligations, resolve disputes, and enforce agreements.

You may request updates, corrections, or deletion of your personal data. We will respond to such requests in accordance with applicable data protection laws.

SMS / Text Messaging Communications

By providing your mobile phone number and opting in, you consent to receive SMS or MMS text messages from Kaleidoscope. These messages may include, but are not limited to, responses to inquiries, updates about available puppies, appointment scheduling, service-related notifications, and customer support communications. Promotional messages will only be sent if you have expressly consented to receive them.

  • Message frequency may vary

  • Message and data rates may apply

  • Consent is not a condition of purchase

SMS Opt-Out & Help

You may opt out of receiving text messages at any time by replying STOP to any message. You may receive a final confirmation message confirming your opt-out. For assistance, reply HELP or contact us directly through our website.

We do not share, sell, or rent mobile numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

Messaging Platform

Kaleidoscope sprint as its business phone and messaging service provider to send and receive SMS communications. Sprint processes message data on our behalf in accordance with applicable privacy and data protection laws.

Carrier Disclaimer

SMS delivery is subject to mobile carrier availability and is not guaranteed. Kaleidoscope is not responsible for delayed or undelivered messages.

Eligibility

You must be at least 18 years old or have the consent of a legal guardian to provide personal information or participate in our SMS communications.

Legal Compliance

Our privacy and SMS practices comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) in the United States and Canada’s Anti-Spam Legislation (CASL).

Privacy Policy Changes

Kaleidoscope reserves the right to modify this Privacy Policy at any time. We encourage you to review it periodically. Changes will be posted on this page. If we make material changes, we may notify you through the website, by email, or by other means we deem appropriate.